Frequently Asked Questions

How do I register for MyMedicare?

From 1st December, eligible patient can:

  • Start the registration process in your Medicare Online Account or Express Plus Medicare Mobile App. Practice staff will then accept the registration in the MyMedicare system.
  • Your practice may start the registration in MyMedicare or you can ask them to do this. This will trigger a registration in your Medicare Online Account or Express Plus Medicare Mobile App, which you can then complete.
  • Alternatively complete the HotDoc Registration Form via (St Francis Subiaco – MyMedicare Registration Form HotDoc)*  and one of our admin staff will process the registration on your behalf.
  • Fill out a registration form at your practice. By signing the form, you are giving your consent to participate in MyMedicare with that practice. Practice staff will then complete the registration in the MyMedicare system.

For more FAQ’s relating to MyMedicare, click here

Yes! We are accepting new patients of all age groups to the practice.

Click the green ‘Book Appointment’ button at the top right corner of our website page or download HotDoc app and register your details. You may also like to speak with one of our friendly admin staff on 08 9382 3334 to make your appointment.

Yes, we are happy to see all age groups!

Unfortunately we do not have onsite parking however there are EasyPark ticket street parking along Sheen and Wexford Streets. Alternatively, there are numerous 90 minutes free parking underneath Subi Square Shopping complex which is less than 100 metres walking distance from the medical centre.

  • When you register as a new patient, we don’t automatically gain access to your previous health information. We can sometimes access limited information with your permission through “My Health Record” if you have one.
  • To ensure that we have all the information we need to continue your care safely and seamlessly, you can request a transfer of your records. Please call the clinic and speak with one of our healthcare assistants who will forward the transfer form to you.  We will send the completed form to your previous clinic who will transfer your records for inclusion in your St. Francis Subiaco Clinic file.

To ensure the safety and health of all our patients and staff, we kindly request the following:


COVID-19 Positive Patients:

If you have tested positive for COVID-19, please DO NOT enter the practice. We encourage you to book a telehealth appointment for your consultation. This can be done easily through our online booking system.


Patients with Flu-Like Symptoms:

If you are experiencing symptoms such as fever, cough, sore throat, or any other flu-like symptoms, please refrain from entering the practice. We strongly advise you to opt for a telehealth appointment. This service is available to provide you with the necessary medical care while minimising the risk of exposure to others.


How to Book a Telehealth Appointment:

  • Visit our website or call 9382 3334.
  • Select the ‘Telehealth Appointment’ option.
  • Choose a suitable time and confirm your booking.


Telehealth Fee and Billing Practices:

Please note we are a private practice, therefore all Telehealth for new patients will be treated as private patients (i.e., there will be out-of-pocket expenses).


We are committed to providing continuous care during these challenging times and appreciate your cooperation in helping us maintain a safe environment for everyone.


Thank You for Your Understanding and Cooperation.

  • We have stock of the vaccine for COVID-19.
  • Appointments can be made by calling the clinic or booking online.
  • St Francis Subiaco is a privately billing clinic. This means there may be an out-of-pocket cost for most consultations.
  • Currently we do bulk bill GP Management Plans, Children (aged 12 years and under), DVA and Pension Concession card holders between Monday to Friday.
  • Please note there is no Bulk Billing on Saturday.
  • While we prefer patient to be seen by GP for repeat prescriptions because consultation open up opportunity for other discussions related to general health, in limited circumstances we will allow for repeat prescriptions to be issued without an appointment for patients who are known patients to the practice with long term scripts.
  • This prescription will attract a fee, which is not eligible for rebate from Medicare. Please see our Fee Structure and Billing Policy.
  • Referrals are best done with your GP either via telehealth or face-to-face.
  • Please book an appointment via hotdoc or call us on 9382 3334.
  • There are two main types of care plans – GP Management Plans and GP Mental Health Care Plans.

    • A Mental Health Care Plan helps you and your GP plan a process to help you stay well or to recover from a mental health problem (like depression, anxiety, stress, grief or developmental problems), and allows you access to a rebate for counselling with a psychologist or mental health social worker.
    • A GP Management Plan helps you and your GP set goals for your health if you have any chronic disease (expected to last longer than 6 months).
  • Clinicallabs provides on-site blood tests on Monday to Friday from 8:00am until 1:00pm.
  • You can take your blood test request to any pathology collector outside of these times.
  • We aim to provide timely access to results. Our GP’s will discuss with you the best way to follow up your results at the time your test is ordered.
  • Urgent results will be prioritised by the GP or practice nurse.
  • For non-urgent results, you may be contacted via SMS for a recall appointment.

Thank you!

Thank you for your enquiry, we will get back to you as soon as possible!

St Francis Subiaco June Updates

Free influenza vaccines will conclude end of June.

Shingles Immunisation is now available!

St Francis Subiaco is now taking video consults. Please click here to familiar yourself with the process.

Easter Hours

Dear Patients, please be advised the following dates:


Good Friday – Closed
Saturday – Closed
Easter Sunday – Closed
Easter Monday – Closed


For urgent appointments, please call during business hours. For after-hour urgent appointments, please called Doctor Home Visits (WADMS) on (08) 9321 9133 or visit

St Francis Subiaco is a private practice

Bulk billing is applicable to the followings:

  • All patients 12 years and under with a valid Medicare Card
  • All patients 65 years and older with a valid Pensioner Concession Card


Billing remains at the discretion of the GP and may be subject to change. Please speak to your GP directly regarding consult fees or refer to our appointment fees for more information.